Customer Service


We are available to connect via e-mail at or phone at 901.525.5401 (Monday –Friday 9a-5p cst) or 901.529.9070 (Sunday-Wednesday 9a-6p and Thursday-Saturday 9a-9p cst). 


We offer the following shipping options:

  • FedEx Ground: 2-7 Business days depending on your location.  Shipping fee is determined by weight and zip code.
  • FedEx 2nd Day Air: 2 Business Days
  • FedEx Next Day Air: 1 Business Day

(FedEx excludes Saturdays, Sundays, and Major Holidays contiguous to U.S. only)

  • We do not refund shipping and handling charges.
  • We will not ship to a P.O. Box.
  • All FedEx shipments are shipped without signature required unless specifically requested via e-mail to 


- Free shipping only when shipping to one single address with a purchase of $125 or more.

- Free shipping over $125 or more only applies to contiguous U.S. only.

We try and ship orders within 24 Hours of receiving orders during weekdays. 


These are FedEx shipping rates only; you are responsible for any customs, duties, or taxes charged by your country.  Your package will not be delivered until customs, taxes, or duties are paid on your end.  You will still be responsible for paying Lansky Bros. FedEx shipping fees if a package is refused or returned back to Lansky Bros. because customs, taxes, or duties were not taken care of.  There are times that a package may require different packaging other than a FedEx Box for International orders, we will notify you if shipping charges are higher due to dimensions and/ or weight. 


We accept Visa, MasterCard, American Express, and Discover as forms of payment.  We do not accept PayPal or checks. 


If for any reason you are unhappy with your purchase (s), just return the item(s) within 30 days from the date on your receipt.  Please make sure the item is accompanied by the original sales receipt and is returned with all the tags and labels still affixed.  We do not refund shipping and handling charges.  If you’d like to exchange an item, make sure to include all pertinent information (sizes, colors, etc.) with the exchange.  Please make sure shoe boxes are returned in their original condition without postage labels affixed to the shoe box.  We do not accept shoes returned without the shoe box.  We strongly suggest shipping returned packages through a shipping carrier that is traceable as we are not responsible for returned packages that get lost in transit back to Lansky Bros.  Returns will be processed within 2 business days of receiving your return.  Individual banks determine when the credit is placed back on your credit card. 

All Christmas Returns & Exchanges will need to be completed before January 15th.

Returns must be shipped to:

Lansky Bros. 
Attn: Internet Return or Exchange (specify)
92 South Front Street
Memphis, TN 38103

*If you made a purchase at our Peabody Hotel or Beale Street location, please use the address above to Return or Exchange.


Sizing can vary between different brands. If you are not familiar with the brand you wish to order, we can help you further on how a particular brand fits. Please e-mail or call customer service at 901.525.5401 during weekdays or 901-529-9070 on the weekends.


The inventory at Lansky changes frequently and unfortunately we cannot restock all items that we sell out of. Some items are one-of-a-kind, and we try to denote this in the item description within the specific product. We want very much to keep our customers happy and fill all orders as quickly and accurately as possible. So, if an item is out-of-stock, you'll be informed via email ASAP so that you can make another selection or cancel that portion of your order.  


The online store at is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Lansky Bros. is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order by calling us at 901.525.5401.  It has always been a Lansky Bros. practice to contact customers by e-mail and/or phone in the event of a potential problem with your purchase.